Imagine

Privacy Policy

Last updated: May 8, 2026

This Privacy Policy explains how Imagine, Your Personal Display Doctor, collects, uses, shares, retains, and protects information when you use the Imagine mobile app, public support pages, and related services. Imagine is designed for jewelry retailers, store teams, and display teams that create display projects, answer questionnaires, review recommendations, save projects, and submit purchase requests for follow-up.

Information We Collect

We collect information you provide directly, including your name, email address, store name, store phone number, contact phone number, address, password credentials, account profile details, questionnaire responses, project names, project details, purchase request notes, privacy choices, data export requests, account deletion requests, support messages, and other information you choose to submit.

Account and Authentication Data

Imagine uses account information to register users, verify email addresses, sign users in, support password resets, and protect accounts. Passwords are stored as password hashes rather than plain text. The app may store verification codes, reset tokens, account status, legal acceptance records, last login time, and activity log entries needed to operate and secure the service.

Project and Recommendation Data

We collect questionnaire answers, selected answer options, text responses, project status, display preferences, recommendation results, display choices, bundle item selections, estimated totals, catalog item selections, and related project history. We use this information to generate, save, and display recommendations and to help the Imagine team understand support needs or purchase inquiries.

Purchase Request Data

If you submit a purchase request, we collect the related user, project, display, line items, estimated totals, request status, notes, and request history. Purchase requests are inquiries for follow-up and do not by themselves process payment, complete a purchase, or create a final purchase contract. The Imagine team may use this information to contact you, confirm details, and manage request status.

Notifications and Communications

We collect and create in-app notification records, unread status, push notification targeting records, email verification messages, password reset messages, purchase request updates, and support communications. We use these records to deliver service messages, provide account support, and keep users informed about account, project, request, legal, and product updates.

Device, Usage, and Diagnostic Information

We may collect app, device, and diagnostic information needed to operate the service, maintain security, troubleshoot issues, improve reliability, and understand product usage when enabled. This may include app version, device environment, interaction records, technical logs, and backend activity records.

How We Use Information

We use information to create and manage accounts, authenticate users, verify email addresses, reset passwords, save profiles, generate display recommendations, save projects, process purchase requests, provide support, send notifications, manage privacy choices, maintain legal acceptance records, administer catalog and setup content, improve reliability, prevent misuse, and satisfy legal, security, audit, and business obligations.

How We Share Information

We do not sell personal information. We may share information with authorized Imagine team members and service providers that help us operate the app, including backend hosting, database, storage, email delivery, push notification delivery, app distribution, support, security, and related operational services. These parties are expected to use information only for permitted purposes and to protect it appropriately.

Legal, Safety, and Business Disclosures

We may disclose information when required by law, legal process, or governmental request; to protect rights, safety, users, the app, or the Imagine team; to investigate suspected misuse; to enforce our terms; or as part of a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.

Your Choices

You can update profile information in the app, manage notification and privacy choices in Settings or Privacy Settings, request a data export, request account deletion, and use device settings to manage app permissions or notifications. Some operational, legal, security, and audit records may be retained where needed for compliance, dispute resolution, fraud prevention, security, or legitimate business purposes.

Data Retention

We retain account, profile, project, questionnaire, recommendation, purchase request, notification, privacy settings, legal acceptance, and activity log records for as long as needed to provide the app, support users, maintain audit history, comply with obligations, resolve disputes, and protect the service. Retention periods may vary by information type and business need.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. You are responsible for using a strong password and maintaining control of your email account and device.

Children

Imagine is intended for business users and is not directed to children under 13. Do not use the app if you are not old enough to form a binding agreement or use business software in your jurisdiction.

International Use

Information may be processed in the United States or other locations where Imagine or its service providers operate. By using the app, you understand that information may be processed in locations with different data protection laws than your location.

Changes to This Policy

We may update this Privacy Policy as the app, data practices, or legal requirements change. When a new version is published, the app or public site may show the updated policy date. Continued use of Imagine after an update means the updated policy applies.

Contact

Questions about this Privacy Policy, privacy choices, data export requests, or account deletion requests can be directed to emailmywatchrep@loumasini.com or 919-810-1606.